Returns & Exchanges

Due to the consumable nature of our flavor cartridges and hydration products, we are unable to accept returns on opened items to ensure the highest safety standards. If you are unsatisfied with your order or received a damaged item, please reach out to our support team within 30 days of purchase.

Return Process

• 1.
  Review Eligibility

  Ensure your items are in their original, unopened packaging or that you are reporting a defect within the 30-day satisfaction window.

• 2.
  Contact Support

  Email our customer experience team with your order number and a brief description of the issue to initiate a claim.

• 3.
  Verification Process

  Our team will review your request and may ask for photos of the product or packaging to expedite the resolution.

• 4.
  Receive Resolution

  Once approved, we will issue a replacement shipment or a refund to your original payment method within 5-7 business days.